Need help? Email [email protected]. Include your device model, operating-system version, game version, and a short description of what happened. Screenshots are useful when the issue is visual.
Before contacting support
- Close and reopen the game.
- Confirm your device has enough free storage and is running a supported OS version.
- If the issue involves Game Center, confirm you are signed into Game Center in iOS Settings and have an internet connection.
- For core gameplay issues, remember that Elevator, Please! is designed to work offline; an internet connection is not required to play.
Game Center leaderboard
Game Center on iOS is optional and is used for the Endless Mode leaderboard. If Game Center is unavailable, cancelled, restricted, or offline, core gameplay and your local Endless Mode high score remain available.
Privacy when asking for help
Please do not send passwords, Apple Account credentials, store-account credentials, private authentication information, or other unnecessary sensitive information. Only send diagnostic details you are comfortable sharing.
Store and billing issues
Downloads, purchases, refunds, account access, and store-level payment issues are handled by the store through which you obtained the app. Contact Apple, Google, or Huawei support for store-account and billing matters.
Contact
Mrdzyn Studio
Email: [email protected]
Website: https://www.mrdzyn.com/